Frequently Asked Questions

“What do I do if
a death has occurred at home?”

If the death was unattended and unexpected, call 911. The coroner will determine if the deceased can be released to the funeral home or if further investigation is required.

If the deceased was under the care of an RN or Physician AND they attended at the time of death you can call the funeral home.

“What do I do if a
death has occurred at a general hospital?”

The deceased will be kept in the hospital morgue. Call the funeral home to start the arrangement process and part of that will be to sign a hospital release form.

“What do I do if a death has
occurred at a care home or hospice?”

Care home staff will contact the family and then Prime Cremation and request that the deceased be transferred immediately. We will then contact the family to start the final arrangement process.

“What is cremation?”

Cremation is a process of reducing the human body to bone fragments by the use of intense heat for a period of two to three hours. The cremated remains, which are commonly referred to as “ashes,” are removed from the cremation chamber. They are then processed into a fine sand-like consistency and placed into an urn. The ashes weigh typically between five and seven pounds. An urn may be selected for the final disposition of the cremated remains. Provincial laws require that at a minimum, the deceased must be placed into a rigid combustible container prior to cremation. Many options of caskets and containers are available to you.

“What is an urn?”

An urn is a container designed to hold cremated remains. It may be constructed from a variety of materials such as wood, bronze, copper, steel, pewter, granite, marble, clay pottery or fine porcelain. We have a large selection of urns available designed to reflect the lifestyle of an individual. Urns may also be personalized by engraving. Urns and keepsakes come in a variety of sizes that allow you to share portions of the cremated remains with family members.